Frequently Asked Questions

Find answers to common questions about WePass digital wallet solutions

WePass provides an all-in-one wallet pass solution that supports Apple and Google Wallet. Unlike other tools, it combines design, distribution, and real-time pass updates in one place — no third-party dependencies or complex setup required.
WePass helps businesses create modern, contactless experiences that connect directly with customers’ mobile wallets. Whether you’re issuing loyalty cards, tickets, or coupons, WePass lets you build branded, secure, and dynamic passes that improve engagement and reduce printing costs.
With WePass, your passes live in customers’ Apple or Google Wallet — meaning they’re always visible and accessible. You can send real-time updates, notifications, and offers directly to users, keeping your brand top of mind even after the first interaction.
Absolutely. By moving to digital passes, you eliminate manual distribution, physical card printing, and replacement costs. Our platform automates delivery, updates, and tracking — saving both time and operational expenses.
You can create 10 types of passes: Gift Card, Boarding Pass, Coupon, Event Ticket, Loyalty Card, Generic Pass, Membership Card, Insurance Pass, Business Card, and Warranty Pass. Each type is customizable to fit your branding and business goals.
Yes! You can fully customize your pass — add your logo, brand colors, custom fields, QR/barcodes, images, and text. Our editor lets you design professional, wallet-ready passes without any coding.
Passes can be emailed, sent by SMS, or shared via a direct link. Customers can then add them to Apple Wallet or Google Wallet instantly. You can even embed “Add to Wallet” buttons on your own website or landing pages.
Yes. WePass offers a RESTful API and webhook support, making it easy to connect with your CRM, booking system, or eCommerce platform. You can automate pass creation, updates, and delivery at scale.
Definitely. Every pass generated through WePass is digitally signed and encrypted. Apple and Google Wallet ensure your passes are tamper-proof and safely stored on each device, protecting both your business and your customers.
Yes. WePass includes analytics and tracking features so you can see installs, redemptions, and usage trends in real time. This helps you measure campaign success and improve customer engagement.
You can create a wide variety of Apple and Google Wallet passes, including Gift Cards, Boarding Passes, Coupons, Event Tickets, Loyalty Cards, Membership Cards, Insurance Passes, Business Cards, Warranty Passes, and even Generic Passes for custom use cases. Each pass type comes with tailored templates and easy customization options.
Not at all. WePass offers a no-code, user-friendly interface that lets you design, customize, and distribute wallet passes in minutes. However, developers can also use our RESTful API for automated or large-scale pass creation.
Passes can be delivered directly via email, SMS, or download links. Recipients can then add them to Apple Wallet or Google Wallet instantly. You can also embed “Add to Wallet” buttons on your website or campaign pages.
Yes! You can update existing passes anytime — such as changing event details, updating loyalty points, or adjusting expiration dates. Once updated, users automatically receive the new version of the pass in their wallet app.
WePass supports both individual and bulk pass generation. Depending on your plan, you can create and distribute thousands of passes using our dashboard or API. Enterprise users can request unlimited scaling options.
All passes are created and distributed using industry-standard encryption and are digitally signed for authenticity. Apple and Google Wallet systems ensure each pass is tamper-proof and securely stored on the user’s device.
Absolutely. WePass provides detailed analytics and reporting tools so you can monitor installs, redemptions, and updates. Gain insights into how users engage with your passes and optimize your campaigns for better results.
Yes. With our API integration and white-label options, businesses can seamlessly embed WePass functionality into their own platforms, mobile apps, or CRM systems — all under their brand identity.
Real-Time Push Notifications allow you to instantly update your digital passes on customers’ devices. Whether it’s a flight change, loyalty point update, or a new offer, your users receive the notification directly in their Apple Wallet or Google Wallet, keeping them informed without opening an app or email.
They help your business engage customers immediately and effectively. You can alert users about limited-time offers, updated event details, or changes to boarding passes, which improves customer satisfaction, reduces missed opportunities, and strengthens your brand presence.

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