Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: October 2025
Introduction
WePass SMPC ("WePass," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you interact with our websites, mobile apps, and SMS services.
This policy applies only to WePass SMPC and excludes third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any third-party sites you visit.
Personal Information We Collect
We collect various types of information to provide and improve our services:
Account Information
Name, email address, phone number, and mailing address when you create an account or contact us.
Financial Data
Payment information processed through secure third-party payment processors. We do not store your complete credit card information.
Uploaded Content
Files, images, and other content you upload to create digital passes and wallet cards.
Support Communications
Messages, emails, and other communications when you contact our customer support team.
Automatically Collected Information
Device information, IP address, browser type, operating system, and usage data collected automatically when you use our services.
How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your account, authenticate your identity, and provide customer support.
- Digital Pass Delivery: To create, distribute, and update digital passes and wallet cards for you and your customers.
- Order Processing: To process transactions, send order confirmations, and manage billing.
- Fraud Prevention: To detect and prevent fraudulent activity and protect against security threats.
- Analytics: To analyze usage patterns and improve our services, features, and user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Marketing: With your explicit consent, to send promotional materials and surveys about our products and services.
No mobile information is shared with third parties for marketing purposes.
Data Sharing
We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services.
Hosting Partners
Your data may be stored on servers operated by our hosting and cloud infrastructure partners.
Legal Requirements
We may disclose information to law enforcement or government agencies when required by law or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Your Rights
You have the following rights regarding your personal information:
Access
Access or request a copy of your personal data
Correction
Correct inaccurate or incomplete personal data
Deletion
Request deletion of your personal data
Withdraw Consent
Withdraw consent for data processing at any time
SMS Opt-Out: You can opt out of marketing text messages at any time by replying STOP to any message you receive from us.
Data Protection
We employ administrative and technical safeguards to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data privacy and security
Important: While we implement robust security measures, no system is entirely secure. We are committed to notifying users promptly in the event of a data breach that affects your personal information.
Data Retention & International Transfers
Retention Period
SMS data is retained for 12-24 months before deletion or anonymization. Other data is retained as long as necessary to provide our services or comply with legal obligations.
International Transfers
Your data may be stored and processed in countries outside your residence. We ensure appropriate protective measures are in place for international data transfers.
Additional Policies
Children's Privacy
We do not knowingly collect personal information from children under 13 (or applicable age in your jurisdiction). If you believe we have collected information from a minor, please contact us immediately.
SMS Messaging
SMS messaging requires voluntary opt-in. Standard carrier messaging and data rates may apply. Message frequency varies based on your account activity.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Have Questions?
If you have any questions about our privacy practices or need assistance with your data, our team is here to help.